Policies / Schemes

If a student who has been accepted by Educare Global Academy decides to transfer to another school/ institute/ university before or after course commencement, a written notice of transfer must be given to the Student Services Department at Educare Global Academy Pte Ltd, 62 Cecil Street, #03-00, TPI Building, Singapore 049710. This request shall be subject to the Educare Global Academy Refund Policy.

a. Transfer out of Educare Global Pte Ltd to another school/institute/university

i. Students who request to transfer out of Educare Global Academy Pte Ltd to another school/institute/university shall be deemed as withdrawing from the institute.
ii. If there is any outstanding fee, the student shall be advised to make payment before the Institute process his/her transfer/ withdrawal request.

b. Transfer within Educare Global Academy Pte Ltd but to different course/downgrading of academic course(s)

i. If a request for transfer is made after commencement of class, the refund policy shall apply accordingly.
ii. The student shall be advised to make a payment for any outstanding fees before the institute will process his/her transfer request.
iii. For students who wish to transfer to a different course, a withdrawal shall be processed according to the signed contract. There shall be no refund if withdrawal request is received from students more than seven (7) working days after the course commencement date.
iv. All requests for transfer to a different course within Educare Global Academy or downgrading for academic course must be submitted in writing and supported with an application fee of S$107.00 (inclusive of GST). Any further change of programme by the same student, an application fee of S$160.00 shall be charged and is non-refundable regardless of the application outcome.

Educare Global Academy Pte Ltd will assess and reply to any request for transfer within a time frame of not more than four (4) weeks.

i. Request for programme withdrawal must be made in writing. A written notice of withdrawal from the programme (“Withdrawal Letter”) must be delivered to the Student Services at Educare Global Academy Pte Ltd, 62 Cecil Street, #03-00, TPI Building, Singapore 049710.
ii. Students with genuine financial difficulties who wish to withdraw from the course should submit a written application letter to Educare Global Academy Pte Ltd for consideration. All requests must be supported with documentary evidence. Upon the final decision of Educare Global Academy Pte Ltd, the institute shall inform the students in writing within seven (7) working days.
iii. All discounts/rebates that the student was entitled to shall be forfeited. All non-tuition fees where applicable, is payable upon withdrawal.
iv. Educare Global Academy Pte Ltd shall withing seven (7) days of receipt of the Withdrawal Letter, send the student an acknowledgment of the request to the address stated in the Withdrawal Letter. If no address is stated, the letter will be sent to the address stated in the application form. For the purpose of course fee being refunded, the official date of receipt of the written notice of withdrawal will be the date of receipt of the Withdrawal Letter which has been duly acknowledged by Educare Global Academy Pte Ltd.
v. Educare Global Academy Pte Ltd wil assess and reply to any request for withdrawal within a time frame of not more than four (4) weeks.

With the introduction of the Private Education Bill, all students’ fees will be insured under the Fee Protection Scheme (FPS).

The FPS serves to protect international and local students’ fees in the event that a Private Education Institution (PEI) is unable to continue operations due to insolvency and/or regulatory closure. It also protects the student if the PEI fails to pay penalties or to return fees to students arising from judgments made against it by the Singapore Courts.

Educare Global Academy Pte Ltd adopts the FPS Insurance for international and local students. The FPS Insurance offers insured students protection against the following events:

• Loss of the course fees paid in advance by the insured student to Educare Global Academy Pte Ltd and not refunded, if the student cannot start or complete his/her course as a result of Educare Global Academy Pte Ltd becoming insolvent or being required by the Singapore authorities to stop operations.
• Educare Global Academy Pte Ltd fails to pay the sum awarded by Singapore Courts to the insured student, where such an award relates to dispute between Educare Global Academy Pte Ltd and the insured student on ciurse fees paid by the insured student to Educare Global Academy Pte Ltd.
• S$10,000.00 benefits payable covering the insured students’s accidental death or total permanent disability by accident.

Educare Global Academy Pte Ltd has appointed Liberty Insurance Pte Ltd to the FPS providers for our students. With effect from 1 Jan 2022, course fees paid would be protected under the FPS Group Insurance by Liberty Insurance Pte Ltd (Liberty).

The insurance coverage will be for the entire course fee and any course fees arising from an extension of the study period longer than the initially planned study period (if applicable).

Refund for Withdrawal Without Cause

Any request for a refund of course fee paid before/after commencement of the course shall be made as per the following refund policy.

Percentage of refund before/after the course commencement date

A cooling-off period of seven (7) working days is applicable for a maximum refund from the date when the contract was signed. The above refund policy is also applicable to company-sponsored students.

Educare Global Academy Pte Ltd will assess and reply to any request for withdrawal within a time frame of not more than four (4) weeks.
All refunds shall be made within seven (7) working days following the approval of the Student’s request of withdrawal.

Refunds for Withdrawal With Cause

Educare Global Academy Pte Ltd shall inform the student immediately within three (3) working days if:

i. It fails, for any reason, to commence the Course on the Course Commencement Date;
ii. It terminates the Course, for any reason, prior to the Course Commencement Date;
iii. It fails, for any reason, to complete the Course by Course Completion Date;
iv. It terminates the Course, for any reason, prior to Course Completion Date; or
v. It has not ensured that the students meet the course entry or matriculation requirement as set by the organization stated in Schedule A (Standarad PEI-Student Contract) within any stipulated timeline set by CPE; or
vi. The Student’s Pass application is rejected by the Immigration and Checkpoint Authority of Singapore (ICA).

Educare Global Academy Pte Ltd shall, withing seven (7) working days of notifying the Student in writing of above circumstances (i) to (vi), provide the Students with information and details of the alternative confirmed course arrangement to allow Students to make timely and appropriate decision on the alternative arrangement.

The student shall be entitled to immediately withdraw from the Course by giving written notice to Educare Global Academy Pte Ltd of his/her intention to do so.

For circumstances under the above Clause, Educare Global Academy Pte Ltd, shall within seven (7) working days after notifying the Student, refund the Student:
i. The entire amount of the Course Fee; and
ii. The miscellaneous Fee.

Students wishing for deferment need to take note of the course completion timeline.

Students need to ensure there is sufficient time for completion of their studies within the timeline.

Students may apply for deferment only ONCE

All Foundation, Diploma and Advanced Diploma students are allowed to defer up to a year.

Deferment of a course prior to the commencement date or within one month of course commencement, with all fees received (or the portion remaining) will be held for the next course commencement date.

In the event deferment is rejected, student can choose to withdraw, and any refund of fees will be according to the Refund Table.

Student has to complete the deferment form which can be obtained from student services and submit to student services. Students will have to attach supporting documents if necessary. Completed form will be reviewed and approved by the Academic Dean and Senior Management.

A decision will be given in writing no later than 4 weeks after the written request is received.

Educare Global Academy Pte Ltd has put in place a medical insurance scheme by Liberty Insurance Pte Ltd for all its students (except those students specifically allowed to opt out under the Edu Trust certification Scheme). The fee payable for the medical insurance is indicated in the fee schedule of the student contract.

This medical insurance scheme shall provide a basic annual coverage limit of not less than S$20,000.00 per student in the B1/B2/C ward in government and restructured hospitals and up to overall maximum limit per policy year, with 24 hours coverage in Singapore and overseas (if the student is involved in the school-related activities) throughout the course duration.

For more information on the Private Education Act, please log on to the following website www.cpe.gov.sg.

Claim

The insured student needs to produce his/her Certificate of Insurance and original course fees receipts when submitting a claim under the insurance. Liberty Insurance Pte Ltd will notify all insured students of the relevant claim procedures to be followed.

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